Opener not responding even though it is receiving electrical power.
We started our troubleshooting efforts by first eliminating the most common culprits, such as dead batteries and issues with the power socket. Then, we proceeded to open the opener's casing and began inspecting the internal components. It didn't take long for us to determine that the circuit board needed to be replaced. We installed a new one that matched the customer's Genie TriloG® Pro Series model 4064 screw drive opener, and then reprogrammed his remote and keypad to be in perfect sync with the new board.
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