We received a call from the customer to fix her garage door, which had come off its track. She couldn't get it to move either up or down.
When our expert technicians arrived at Ms. Gray's house, they checked the springs, which were fine, then looked over the tracks on either side of the garage door, looking for any sections with problems. They quickly found the portion of the track where the rollers had popped out of the track, which can happen if they get bumped hard. Our team was able to pry open the track, put the rollers back in place, close it back up, and get the garage door working properly again.
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* $29 service call - deducted from the service
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